Customer Support
Unpaid Internship
Remote
Support Intern
Be the first friendly voice Zazu families hear when something goes wrong. Triage, respond, and turn frustrated parents into raving fans while shipping Help Center articles that stop tickets before they start.
What you'll do
- ▸Triage the support inbox every morning; tag priority and category
- ▸Reply to 5+ tickets per day with empathy and clarity
- ▸Publish 1 Help Center article per day from recurring questions
- ▸Escalate auth / billing / safety concerns to the founders same-day
- ▸Log recurring pain points so product/marketing can fix them upstream
What we're looking for
- ▸Undergrad or grad student (any major — writing samples matter more)
- ▸Kind, calm, and clear under pressure
- ▸Strong written English and a knack for explaining things simply
- ▸Bonus: prior CS / helpdesk / retail-service experience
Skills you'll use
Written communication
Empathy
Zendesk / Intercom / helpdesks
Help Center writing
What you'll get
- ▸Academic credit letter provided
- ▸Direct mentorship from the founding team
- ▸Ship real features used by real kids and parents
- ▸Portfolio-worthy work + LinkedIn recommendation
- ▸Flexible remote schedule (~10-15 hrs/week)
- ▸Opportunity to grow into a paid full-time role as the company scales